1. What Is “Personal Information”?

“Personal information” is any information that can identify you. This includes your name, address, phone number, email, photos, video recordings, NDIS participant number and health or disability details.

 

2. What We Collect

We collect only what is reasonably necessary to deliver high-quality services.

 

3. How We Collect Information

• Directly from you (phone, email, forms, face-to-face meetings).

• From authorised representatives (parents, carers, nominees).

• From health professionals or allied-health reports (with your consent).

• Via our website, social media pages or online tools when you interact with us.

 

4. Why We Collect Your Information

• To plan, coordinate and deliver supports that meet your needs and goals.

• To comply with our obligations as a registered NDIS provider.

• To communicate with you, your family or support co-ordinator.

• To invoice or claim payments from the NDIA, plan manager or yourself.

• To improve our services, conduct quality audits and meet reporting requirements.

• To send you updates or newsletters (you can opt-out at any time).

 

5. Disclosure of Personal Information

We will only share your information when necessary to provide services or when required by law. Typical disclosures include:

• Allied-health professionals or medical practitioners involved in your care.

• The NDIA, plan managers or auditors (for funding and compliance).

• Third-party service providers (IT support, cloud storage) who must also comply with confidentiality requirements.

• A family member, guardian or nominee—but only with your permission.

We do not sell or rent your personal information to marketing organisations.

 

6. Overseas Disclosure

MyCare4U stores all health and personal data on secure Australian servers. We do not routinely disclose information overseas. If an exceptional situation arises, we will seek your consent first.

 

7. Storage & Security

• Electronic files are encrypted and stored on password-protected servers.

• Hard-copy records are kept in locked cabinets in restricted-access offices.

• Staff and contractors sign privacy and confidentiality agreements.

• We regularly review cyber-security measures to safeguard your data.

 

8. Access & Correction

You can ask for access to your personal information at any time:

1. Contact us in writing (see Section 12).

2. We will verify your identity and respond within 30 days.

3. If information is incorrect, we will amend it promptly.

4. If we cannot grant access, we will provide a written explanation.

 

9. Marketing & Newsletters

With your consent, we may send you service updates, event invitations or newsletters. You can opt-out by:

• Clicking “Unsubscribe” at the bottom of an email, or

• Contacting us via phone or email.

 

10. Website, Cookies & Analytics

Our website uses cookies to enhance user experience and collect anonymous usage statistics (pages visited, session length). You can disable cookies in your browser settings, but some features may not work as intended.

Links to external sites are provided for convenience; MyCare4U is not responsible for external privacy practices.

 

11. Complaints About Privacy

If you believe we have breached your privacy:

1. Contact our Privacy Officer (details below).

2. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

3. If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or www.oaic.gov.au.

 

12. Contact Us (Privacy Officer)

MyCare4U
16 Carrington Drive, Mickleham VIC 3064
Phone: 1800 00 10 20
Email: info@mycare4u.com.au

 

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. The latest version will always be available on our website. By continuing to engage our services, you accept the terms of the current policy.