HUME CITY COUNCIL · PERSON-CENTRED DISABILITY SUPPORT
Flexible, person-centred disability support shaped around home life, local travel, community connection and the goals that matter to you.
Local availability, timing and worker matching are discussed clearly before support begins.
AIRPORT JOURNEY SUPPORT
An airport trip involves more than the flight: getting there, finding the correct terminal, managing bags and mobility equipment, waiting, communicating and arranging a safe handover all need attention. MyCare4U can discuss disability support for agreed parts of that journey when it aligns with the participant’s NDIS goals, funding and service agreement.
MyCare4U does not replace assistance provided by Melbourne Airport or an airline. Travellers should arrange terminal, boarding and aircraft assistance directly with the responsible organisation, then make the roles, meeting points, timing and contingency plan clear before the day of travel.
MELBOURNE AIRPORT, UP CLOSE
Airport support crosses separate systems: ground transport, the airport precinct, airline processes and any NDIS-funded assistance. Using the official source for each part prevents unclear responsibilities and outdated meeting information.
Melbourne Airport’s Hidden Disability Program covers international and domestic terminals. Travellers may voluntarily wear a sunflower lanyard so staff can recognise that additional assistance could be needed. The airport also publishes sensory maps and social stories for international journeys. Check the current collection point and resources directly before travel.
View local informationMelbourne Airport operates five onsite Mobility Hubs for eligible travellers with disability or mobility support requirements. Airport Assist can help between car parks, ground transport, check-in and baggage areas; airline assistance remains responsible for terminal-to-aircraft processes. Pre-booking requires at least 24 hours, and current hours and hub locations should be confirmed online.
View local informationTransport Victoria states that Routes 478, 479 and 482 connect the airport with Airport West and Sunbury, while Route 901 links areas including Broadmeadows, Roxburgh Park, Epping and Greensborough. These services use the bus interchange on the ground floor of the Terminal 4 car park and require myki. Check current times and disruptions.
View local informationSUPPORT OPTIONS
Travel-related NDIS support may include preparation, agreed transport assistance, communication strategies, sensory planning or handover support. It must be reasonable within the participant’s plan and clearly separated from the airport’s and airline’s own accessibility obligations.
Preparation and agreed travel assistance for appointments, activities and everyday destinations.
Explore transport support COMMUNITYOne-to-one support to take part in chosen activities, build connections and stay involved in community life.
Explore community support INDEPENDENCEPractical support to build confidence with routines, decision-making and everyday tasks at your pace.
Explore independence support DAILY LIVINGRespectful assistance with personal care, household routines and everyday tasks, delivered with dignity and choice.
Explore daily supportDESIGNED AROUND YOU
A clear travel plan names who is responsible before arrival, within the terminal, at boarding and at the destination.
Confirm the flight and access requests: Check the airline, terminal, flight times, baggage and mobility-equipment rules, then book required airline or airport assistance directly.
Agree on MyCare4U’s role: Define any funded preparation, transport, communication, sensory or handover support, including where that role begins and ends.
Set meeting points and timing: Allow for traffic, parking or buses, check-in deadlines, security, breaks and a precise pickup or handover location.
Prepare for changes: Record essential contacts and decide what happens if a flight, terminal, support person or pickup arrangement changes.
YOUR QUESTIONS, ANSWERED
Clear answers about support options, service arrangements and getting started.
No. Airlines remain responsible for their check-in, security, boarding and aircraft assistance processes. MyCare4U can discuss a separate, agreed support role and coordinate meeting or handover details with the participant.
Possibly, when the requested assistance relates to the participant’s disability, goals and funded supports. The plan, service agreement, travel charges, risks, timing and availability all need to be considered before confirming it.
Confirm the airline and terminal, book airport or airline assistance, check mobility-equipment and baggage rules, choose transport, set meeting points, allow enough time and document a contingency and handover plan.
CONTINUE EXPLORING
YOUR CARE, YOUR WAY
We will explain relevant services, worker matching, local availability and next steps without pressure.
New services, local events and NDIS insights—here’s what’s happening in and around Melbourne’s north.
Still wondering? — just give us a call: 1800 00 10 20
You must be aged 0–64 when you apply, meet the Australian residence requirements, and meet the disability requirements, early-intervention requirements, or both. Children younger than nine are supported through the early-childhood approach.
All three management types are welcome. Our finance team is set up to invoice NDIA directly, work with your plan manager, or provide receipts for self-managed participants—whatever suits your arrangement.
Easy! Book a free consultation, tell us your goals, and we’ll draft a support plan. If you’re moving from another provider we’ll handle the paperwork and hand-over to make sure there’s no gap in your support.
We honour our elders—valuing their wisdom, experiences, and contribution to our communities. Regardless of age or circumstance, every older person deserves unwavering dignity, respect, and the freedom to live life with choice, comfort, and pride.
